The Insurance Canterbury Tales: AI Agents' Journey: Video and Audio Overview

10 Wisconsin CE credits · Course #6000191990 · 3 ethics

The Insurance Canterbury Tales: AI Agents' Journey is a 10-credit Wisconsin insurance continuing-education course from CEWisconsin, Wisconsin OCI-approved provider #20781. Stories on Artificial Intelligence in practice. Ethics included! This page has a free 7-minute video overview and a 38-minute audio overview to use before you enroll or while you study. CE credit comes from the course material and its test, not from watching or listening.

Watch the video overview (7 min)

Published August 13, 2025 · 7 min · MP4

Listen to the audio overview (38 min)

Published April 25, 2025 · 38 min · MP3

What the course covers

The course material presents excerpts from an educational text that uses the literary framework of Chaucer’s Canterbury Tales to explore the transformative impact of artificial intelligence (AI) on the insurance industry. Through a series of individual narratives, or "tales," told by various insurance professionals—including a claims adjuster, a life insurance agent, a customer service manager, an underwriter, an agency owner, and a compliance officer—the text illustrates how AI is being leveraged to enhance efficiency while simultaneously creating space for greater human empathy and ethical reflection. Each story acts as a case study, detailing the journey from initial skepticism to the thoughtful integration of human expertise with technological capability, with a strong recurring theme that technology must ultimately serve the core human values of trust, fairness, and compassion that define the insurance profession.

Course facts

Credits: 10 (Wisconsin requires 24 every two-year license period)
Ethics credits: 3 of the 10 (covers the 3-credit ethics minimum)
Course number: 6000191990
Format: self-study reading, then an online multiple-choice test (70% to pass, unlimited free retakes, disinterested-party proctor required)
Reporting: CEWisconsin files your completion with the Wisconsin OCI

Ready to take The Insurance Canterbury Tales: AI Agents' Journey?

10 CE Credits

Open the course in the catalog, buy the credits you need, read, and test. Pricing is all-inclusive.

Go to the course in the catalog

Frequently asked questions

Do the video or audio overviews earn CE credit?

No. Wisconsin CE credit for The Insurance Canterbury Tales: AI Agents' Journey comes from reading the course material and passing its proctored online test with a score of 70% or better. Retakes are free and unlimited. The video and audio are free study aids.

How long are the video and audio overviews?

The video runs about 7 minutes and the audio about 38 minutes. Both were produced from the course material with Google NotebookLM; the video was published August 13, 2025 and the audio April 25, 2025.

How do I take The Insurance Canterbury Tales: AI Agents' Journey?

Buy CE credits on the catalog page (pricing is all-inclusive: the state submission fee and retakes are included), open the course, read the material, and take the test. This course uses 10 credits.

Does this course count toward the Wisconsin ethics requirement?

Yes. 3 of its 10 credits are ethics credits. Wisconsin agents need at least 3 ethics credits among the 24 required each two-year period.

About these previews: the video and audio overviews were produced with Google NotebookLM from the course material. They summarize; the course text and its test are the authority. Page updated September 5, 2026.

Questions about a course?

Call or text Bill at 608-219-4985 or email mailadmin@cewisconsin.com